Please provide us with the Browser you are currently using to open IDSA and the IDSA version.Īdditionally, we are interested in ascertaining whether you have attempted the process of uninstalling and subsequently reinstalling the IDSA tool.This document will be necessary to check your entire system, in order to find possible errors or incompatibilities. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a. SSU: Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. ![]() To facilitate this, I kindly request that you furnish me with the following details: Note: In case you do not see the "ProgramData" folder click on the upper tab "View" and check the box "Hidden items".In order to furnish you with a precise response concerning the IDSA behavior, I will need to investigate this matter with our dedicated team to ascertain whether it deviates from the norm. Look for: Disk C:\ProgramData\Intel\DSA, and zip the Log files or the entire folder. Press Windows key + E (File explorer Windows will be opened with this key combination). In case the problem appears again, please provide the Intel Driver & Support Assistant logs? In order to get them, please follow these instructions: Download and reinstall the latest Intel DSA version, run the installer as administrator (right-click on the icon and choose Run as Administrator). Remove any remaining files from the Intel DSA in the system using the Uninstaller tool.Ĥ. A new window opens that offers to uninstall the program.ģ.From the list that displays, click Intel Driver & Support Assistant. ![]() Uninstall the existing Intel Driver & Support Assistant (Intel DSA) from Apps and Features: Try testing all the different validated browsers: Chrome, Firefox, or Edge*Ģ. Thank you very much for the information provided.
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